WINK GROUP

Frequently Asked Questions

What services does the Wink method include?

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At Wink, we offer a comprehensive 360º approach that covers every stage of your home's complete renovation. A dedicated team of up to 10 qualified professionals, including architects, interior designers, project managers, and experts in project management, will be involved in your project, ensuring that every detail is meticulously planned and executed.

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Our services include:

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Advice on property purchase and sale, if requested
Personalized site visits
Project proposal and customization
Permit management
Bespoke interior design, with guidance on exclusive materials and finishes
3D renderings and virtual tours of your project
Project management and execution
Customized furnishing solutions
Moving management and temporary accommodation during the project
Advisory on property sale (in development, coming soon)

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Can I see what my home will look like before the work begins?

At Wink, we provide high-quality 3D renderings, allowing you to visualize your project with exceptional detail. These renderings serve as an advanced visualization tool, helping you understand the final outcome of the renovation, including exclusive materials and precise finishes. While non-contractual, our renderings are crafted to provide a true-to-life representation of the proposed design, facilitating decision-making and enabling adjustments before work begins. Examples of our previous renderings are available on our website.

What is the material and finish selection process like?

At Wink, we offer an exclusive and efficient selection experience in our 500 m² showroom, where you can choose all luxury materials and finishes in one place, eliminating the need to visit multiple suppliers. Our expert interior designers will guide you through each decision, ensuring every element aligns with your style and the overall design of the project, simplifying the process while guaranteeing the highest quality standards.

How long will it take to receive my project proposal?

You will receive multiple distribution, material, and finish proposals, along with a detailed budget estimate, within approximately 10 days. We strive to respond quickly, adapting to the project’s specific needs.

How can I be sure the budget covers all costs?

At Wink, we prioritize complete transparency. We provide a detailed budget that covers all project costs, avoiding surprises. Throughout the process, we will keep you informed and involved in each important decision.

Do you offer a warranty on the work completed?

Yes, at Wink, we offer up to a one-year warranty on any imperfections that may arise after the project is completed. This warranty ensures that every detail is maintained to the highest standards. Our team is available to address any issues, allowing you to enjoy your new home without concerns.

How do you manage unforeseen events during the project?

At Wink, we plan meticulously to avoid any setbacks, but we recognize that projects can sometimes be unpredictable. For this reason, we have a technical team ready to respond quickly, maintaining quality standards and keeping to deadlines.

Do you meet project delivery timelines?

Yes, at Wink, we work with a contractually guaranteed completion date. Each phase of the project is meticulously planned to ensure the project is finished within the agreed timeline.

Can I view previous Wink projects before making a decision?

Yes, at Wink, we have a portfolio of exclusive projects available for you to review. Additionally, we invite you to visit ongoing projects to see our work firsthand. The best way to assess the quality of a construction company is by seeing its work on-site. We also publish a magazine featuring our luxury partners and projects, showcasing the high level of detail and quality we offer.

Do you handle the necessary permits?

Yes, at Wink, we manage all the administrative and permitting procedures to ensure your project complies with current regulations, allowing you to begin without worries.

Do you coordinate and manage the entire project?

Yes, our Wink team handles the complete direction and execution of the project, providing a personalized service throughout, from planning to final finishes. We work with trusted professionals, carefully selecting the best to offer you top-quality service and ensure exceptional results.

Do you perform partial renovations?

At Wink, we specialize in complete renovations but also have a project line we call Smart Project. Feel free to consult with us, and we’ll evaluate if we can assist with a partial or specific renovation based on the project type.

Do you work on projects outside Madrid?

While based in Madrid, Wink undertakes projects across the entire Community of Madrid. We are prepared to manage full-scale renovations in any location within this area, always delivering the same level of detail and quality.

Can you work in coordination with my architect or designer?

At Wink, we do not work with external architects or designers, as our value proposition is based on an integrated service that includes architecture, interior design, and construction. Our in-house team manages all phases of the project, allowing us to deliver a unified vision and perfectly coordinated execution, ensuring top-quality and exclusivity.

Do you offer sustainable solutions and advanced technologies in renovations?

At Wink, we are committed to sustainable design and advanced technology. We offer eco-friendly material options and are at the forefront of advanced technology. We also help you improve your home’s energy efficiency, ensuring maximum comfort while reducing environmental impact.

Do you provide financing options or payment facilities?

We understand that a complete renovation is a significant investment. At Wink, we offer flexible payment options tailored to each client’s needs, allowing you to complete your project with peace of mind.

Do you offer any post-completion follow-up service?

At Wink, our commitment doesn’t end when the project is completed. We want you to feel part of our family. That’s why we offer a post-sales service to ensure everything functions as designed and to address any queries or adjustments you may need once you’re enjoying your new home.

Frequently Asked Questions

Do you want to renovate your home?